My order arrived damaged/misprinted, what do I do?

Please send us an email at evesworldbuilding@gmail.com to report the problem. In the title of the email please put - Please include your order number and attach a clear, well-lit picture of the item. Also send a photo of the packaging as it arrived.

When will my order ship?

All of our orders are shipped twice a week, mostly Mondays and Fridays. We do our best to ship orders as soon as possible, but please allow up to 5 days for your order to be shipped. *Please see specific item descriptions for additional information about dispatch times.

Shipping times will vary depending on where you are. Here are some estimated guidelines:

• Spain - 1 Week

• Rest of EU & UK - 2-3 Weeks

• U.S. & Canada - 4 Weeks

• Rest of the World - 4+ Weeks

During busy periods such as Christmas, please allow for an extra 1-2 weeks for shipping.

Are all orders tracked?

Yes, all orders that we send out will be tracked regardless of where you are in the world.

Custom Duties & Import VAT

When a package is shipped internationally, it may be subject to import taxes, customs duties, and/or fees imposed by the destination country. These charges will typically be due once the shipped goods arrive at the country of destination and they're the responsibility of the buyer.

What happens if my package is lost in the mail?

If your tracking hasn't been updated in some time please contact your local post office and request them to search for the package. In most cases, you can also do this online through the delivery companies website. In most cases the package will reappear.

International packages can take at least 4 weeks to get to their destination. If more than a month has passed since the package was shipped, and you still haven't received it please contact me at evesworldbuilding@gmail.com so we can make an insurance claim.

What do I do if my package was marked as “Delivered" but I haven’t received it?

We are not responsible for packages marked as delivered. If your package was marked as delivered, but you have not received it, please contact your local post office/delivery provider and ask them to verify it was delivered to the correct address. Sometimes the package has been delivered to a neighbor, or the delivery driver has placed the package in an unusual spot.

If your package was stolen from your address then make a police report.